FAQ

How much does delivery cost?  
We are pleased to offer completely Free Standard Delivery on all orders across our store. There are no hidden fees at checkout.

How long will it take to receive my order? 
We aim to get your gear to you as quickly as possible. All orders are typically delivered within 2 to 4 working days after being placed.

How can I track my order? 
Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email containing a tracking link. You can use this link to follow your package's journey.

Returns & Refunds

What is your return policy?
We offer a straightforward 14-day return policy. If you are not completely satisfied with your purchase, you can return it within 14 days of receiving it, provided the item is unused, in its original condition, and in its original packaging.

How do I start a return? 
To initiate a return, simply contact us with your order number and the reason for the return. Our support team will provide you with the return address and instructions.

What if my item arrives damaged or faulty? 
We pride ourselves on the quality of our premium fitness and padel gear. However, if an item arrives damaged or defective, please contact us immediately with photos of the issue, and we will resolve it for you without delay.

Orders & Products

Can I change or cancel my order after placing it?
We process orders very quickly to ensure fast delivery. If you need to make a change or cancel your order, please contact us as soon as possible. Once the order has been dispatched, we are unable to make any changes.

Do you sell authentic Padel and Fitness gear? 
Absolutely. At The Fit Collective, we only source and supply premium, top-rated equipment designed for real performance, whether you are building a home gym, mastering the padel court, or focusing on wellness and recovery.