Shipping Policy
At The Fit Collective, we know you are eager to get your new fitness, padel, and wellness gear. That is why we are committed to providing fast, reliable, and straightforward shipping on every single order.
1. Free Delivery
We are proud to offer Free Standard Delivery on all orders, with no hidden fees and no minimum purchase required.
2. Delivery Timeframes
Our goal is to get your order to your doorstep as quickly as possible.
- Total Delivery Time: You can expect your package to arrive within 2 to 4 working days after placing your order.
- Order Processing: Orders are typically processed, packed, and dispatched from our warehouse within 1 working day.
- Transit Time: Once handed over to our trusted couriers, delivery takes just 1 to 3 working days.
3. Order Tracking
As soon as your order has been dispatched, you will receive a shipping confirmation email containing a tracking link. You can use this link to monitor the progress of your delivery in real-time.
4. Weekend & Holiday Orders
Please note that our shipping timeframe applies to standard working days (Monday to Friday). Orders placed late in the evening, over the weekend, or during public holidays will be processed on the next available working day.
5. Incorrect Address Entry
Please double-check your delivery address at checkout. If you realize you have made a mistake, please contact us immediately. Once an order has been processed and dispatched, we are unable to redirect it.
6. Delayed or Lost Packages
While we work closely with our courier partners to ensure timely deliveries, unforeseen delays can occasionally happen. If your order has not arrived within the estimated 2-4 day window, please contact us with your order number, and our support team will resolve the issue for you right away.